Customer Relations Manager – Abbots Wood Manor
At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We are seeking a Customer Relations Manager to help us achieve our goals.
In this role, you will lead local networking activity to develop and maintain strong relationships with referral sources. Working alongside the management team, you will ensure occupancy and average weekly fee rates meet budget expectations and help drive profitable sales.
Key responsibilities
* Manage sales enquiries to maximise sales and occupancy of the care home.
* Host prospective customer visits, complete follow‑up calls, and identify key referral groups.
* Support the development of the marketing strategy to support the Group Sales Team.
* Develop and maintain a high profile within the local community to promote the care home.
* Maximise profit performance of sales to meet or exceed targets.
* Handle all relevant admin such as effective budgetary controls and preparation of sales management reports.
* Act as an ambassador of our brand, showing courtesy and respect to residents and relatives.
What we offer
* Competitive salary and benefits package including bonus/commission.
* 25 days holiday plus bank holidays.
* A supportive and collaborative working environment.
* Workplace pension for your future security.
* A true team culture – kindness, respect, and professional pride at the heart of everything we do.
* Excellent training and career development opportunities.
* Employee Assistance Programme and occupational health and wellbeing support services.
* Access to retail discounts and savings.
* Free on‑site parking.
* Refer a Friend bonus – up to £750 per successful referral.
Required qualifications & experience
* Previous sales experience within the care home, retirement living or healthcare sector.
* Sales and customer service experience essential in a face‑to‑face or business‑to‑customer capacity.
* Engaging stakeholder relationship skills.
* Experience working with multidisciplinary teams to support project delivery.
* Be decisive, self‑motivated, proactive, flexible and adaptable.
We respect and value our residents and each other. If this sounds like you and you’re looking for a rewarding role that makes a genuine impact, we would love to hear from you.
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