Join to apply for the Showroom Director (12993) role at Mappin & Webb.
We are delighted to be seeking an experienced and highly motivated Showroom Director to join our Mappin & Webb Showroom on Regent Street.
Overview
The Showroom Director will deliver an exceptional client experience while achieving business objectives by developing new opportunities and relationships. A true inspirational leader, you will build an excellent team passionate about delivering the highest standards of service.
Key Accountabilities
The Art of Hosting
* Elevate the in‑store experience by consistently delivering memorable moments.
* Lead, model and coach based on client feedback, ensuring the client experience is always delivered.
* Coaching the team on the client journey and ensuring client experience expectations are met.
* Optimize hospitality to create unique, memorable experiences.
* Take action on performance and client feedback to improve the client journey.
Commercial Excellence
* Develop strong relationships with clients to drive loyalty.
* Manage and motivate the team.
* Drive client development activities among individual team members to nurture new and existing clients.
* Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
Operational Excellence
* Ensure exceptional operational support to drive sales and service.
* Manage an efficient back‑of‑house and ensure consistency with established operational procedures.
* Identify and execute efficiencies and best practices.
* Ensure compliance with all Watches of Switzerland procedures.
People Excellence
* Hire and develop talent to ensure a world‑class team and create a best‑in‑class service.
* Partner with line managers to develop and execute development plans for each employee.
* Continuously train, coach and provide qualitative feedback using reward and recognition as well as performance management to improve team engagement and performance.
* Network and recruit to build a pipeline of diverse, multi‑lingual, highly skilled talent.
About You
* Significant experience in a senior retail management role – ideally within a premium/luxury brand.
* Experience managing and developing a high‑performing team.
* Passionate about retail and delivering an exceptional client experience.
* Experience demonstrating successful business growth.
* Proven ability to build and maintain client relationships.
* Commercially focused.
* Experience working with a CRM system.
About Us
Did you know we’re a FTSE‑250 retail company employing nearly 3,000 people across the UK, Europe and the United States? We are the UK’s leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. We operate over 190 showrooms across the UK, US and Europe, including 77 dedicated mono‑brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling. Our success is built on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and leading‑edge technology to provide clients with a modern, distinctive luxury experience. Our people are highly trained and motivated to deliver an exceptional client experience whilst building inclusive teams.
Benefits
* Holiday Purchase Scheme
* 24/7 Employee Assistance Programme
* 24/7 Virtual GP service
* Share Save Scheme
* Enjoy your Birthday Off
* Free Wellbeing Tools
* Generous Discount Scheme
* Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
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