Night Manager Responsibilities
Lead and empower colleagues to always put the customer first and deliver outstanding customer service.
Listen and respond to our customers' feedback and react accordingly.
Ensure market-leading availability across the store.
Work with other managers in store to lead a supportive and performance-driven department.
Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations.
Deliver training to ensure team have the capability and confidence to deliver their role.
Enable colleagues to work with confidence across various departments.
Identify and develop talent within the department.
Build effective relationships with other operating departments.
Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s).
Take a leadership role within the store.
Night Manager Qualifications
Experience of managing a team in a fast-paced environment.
Excellent communication skills to share knowledge, experience and best practices.
Ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible.
Adaptability to change, while being able to challenge effectively.
Experience in the retail industry or hospitality, service industry or travel & tourism (preferred).
Passion for delivering exceptional customer service.
We are an equal opportunities employer and welcome applications from all sections of the community.
Benefits
We offer a competitive salary and superb benefits package, including a generous bonus, an attractive pension scheme, private healthcare, a 10% discount card for friends or family members, and a 15% discount on shopping.
Family-friendly policies include 26 weeks maternity and adoption leave along with neonatal and fertility leave.
#J-18808-Ljbffr