Service catalogue delivery manager - sc cleared

Job Description

Service Delivery Manager - Service Catalogue and Integration Management - Must have Actice SC Clearance

Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact?

Join a team dedicated to supporting UK Military Operations both at home and abroad, ensuring critical services and infrastructure are delivered effectively.

In this role, you will be at the heart of a dynamic environment, collaborating with the Customer Authority to provide essential Level 3 and Level 4 Technical Engineering, a technical Helpdesk, and Logistics Support, including Obsolescence and Asset Availability Management. You will play a key role in service management for the wider user community.

What You'll Be Doing:

1. Overseeing Service Delivery Management to ensure seamless operations.
2. Building and maintaining strong customer relationships in a highly collaborative environment.
3. Producing internal and external reports to track performance and service improvements.
4. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements.
5. Providing technical direction and understanding of customer topology and service infrastructure.