We are looking to recruit a Business Support Administrator into the Torquay TALKWORKS service. We are a large and highperforming NHS Talking Therapies Service, with strong fidelity to the treatmentand service model.
We are looking for enthusiastic team playerswho have a commitment to our local services here in Devon. The teamcovers a large geographical area and we strive to maintain a strong and healthyteam culture. This post will be based in our office in Torquay. We need the post holder to be able to coverTuesday, Wednesday and Friday in Petitor House, and work remotely on a Mondayand Thursday. If we recruit 2 part timepositions we would need to cover all 5 days in base.
We welcome applications from positive andmotivated individuals who are able to contribute to this and have a keeninterest in working in our admin team, supporting the whole clinical team withreferral management, clinical systems and clinical throughput. Excellentworking knowledge of IAPTus, Healthroster, MS teams and remote telephony is anadvantage.
The post holder will work with people with differentcultural backgrounds and ages, using interpreters when necessary and should becommitted to equal opportunities
Main duties of the job
* The key tasks of the role are:
* Processing incoming referrals to TALKWORKS
* Covering the reception at Petitor House
* Answering incoming calls from patients and professionals
* Booking cancelling and amending appointments
* Liaising with the local and wider TALKWORKS teams
* Supporting the running of the building inc liaising with estates and the building landlord.
* Contributing to team initiatives
* Working collaboratively with clinicians
* General offcie admin inc team meeting minutes and printing
About us
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job responsibilities
Please refer to the jobdescription attached to this advert which will provide further information onthis role.
Person Specification
Qualifications
* Business Administration Level 3 / T Level qualification in Management and Administration, or equivalent experience.
* GCSE English or equivalent.
* Evidence of continuing professional and personal development.
* ICDL (International Computer Driving License), or equivalent experience.
Experience
* Excellent organisational skills.
* Ability to prioritise workload and adapt to change when required.
* Previous experience of working within an administrative or secretarial team.
* Experience of dealing with confidential and complex information.
* Experience of working as part of a team
* Previous experience of working in a Healthcare or Social Care administrative setting.
Other
* First aid at work trained
* Current or previous experience as a fire warden
* Ability to travel to base and other locations as needed to meet the requirements of the role
Knowledge & Skills
* Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook.
* Working knowledge of a range of administrative procedures including diary management and arranging appointments.
* Excellent interpersonal and communication skills both written and verbal.
* Ability to take and convey clear messages.
* Ability to work without direct supervision on a day to day basis.
* Plan and prioritise own workload, ability to meet deadlines and work under pressure.
* Advanced keyboard skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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