The role As a Service Charge Analyst you will report to a Service Charge Manager, you are responsible for delivering a high-quality service to service charge payers and other stakeholders. You will work collaboratively with colleagues and teams across Southern Housing to support and contribute to the transformation of our Service Charge delivery What you'll do Accurately calculating, constructing, and issuing all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures enabling full recoverability of costs, focusing on complex cases Delivering a customer-centric, expert service for service charge payers, dealing with residents directly to resolve complex customer queries and working with internal colleagues to ensure the resolution of complaints, disputes, and dissatisfaction. Supporting the building and embedding of the systems and processes required to support the transformation of Service Charge delivery. Working proactively with the managers to help with integration and management of two legacy systems and stock, and help create standardised best practice and processes Reviewing and maintaining procedures to facilitate full recovery of service chargeable expenditure. Maintaining strong business partnering relationships with key budget holders and service managers, to develop scheme knowledge and enable the accurate allocation and consistent setting of service charges What you need Experienced in service charge analysis, with a robust understanding of residential and commercial service charge management, including current legislative requirements and sector best practice Strong organisational skills, able to control and deliver a range of tasks to meet deadlines Experience of working with councillors, the wider community, and other external partners Excellent communication skills (written and oral) Excellent financial and numerical skills In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples. Closing Date - Tuesday 17th February 2026 About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. One team together Internal mobility In line with our Recruitment Policy, colleagues are able to apply for internal roles once they've passed their probation. Interviews will only be arranged once this has been confirmed. Colleagues who have recently started a new internal role won't be able to apply for another internal move for at least 12 months. Please refer to the Recruitment Policy for more detail.