Coordinating Urgent Response with Precision and Care (12-Week Contract – Potential for Extension)
Based at The Gatehouse, Kedleston Road, Derby
On-site parking available | Mileage reimbursed
Do you have experience in call handling or social care? Are you passionate about supporting vulnerable people and helping them live independently in their own homes?
A 24/7 emergency monitoring and response service is looking for compassionate, skilled, and reliable individuals to join the team as Emergency Response Call Handlers on an initial 12-week contract—with the potential for extension based on performance and service needs.
About the Role:
You’ll play a vital role in supporting people in their homes through a telecare system. Customers can activate a support call at any time, and you’ll be there to answer—assessing emergencies and taking appropriate action. This may include visiting customers in person and using specialist equipment to assist them (full training provided).
️ Key Responsibilities:
* Handling emergency and non-emergency calls with professionalism and care
* Responding to incidents; assisting uninjured customers using lifting equipment
* Conducting wellbeing checks on vulnerable individuals
* Installing and maintaining emergency call units in customers’ homes
* Working in the office and out in the community
Working Hours:
* Shift pattern will be 5 days a week, 7.24 hours per day (weekends & bank holidays included)
* Shift patterns: 07:00–15:00 and 15:00–23:00
* 37 hours per week with a 36-minute unpaid break per shift
What You Need:
* Excellent communication and computer skills
* Previous call centre experience or understanding of social care with the elderly (essential – applications without this will be rejected)
* Full manual driving licence and access to a car (mileage paid)
* Ability to obtain an enhanced Adults DBS check
What We Offer:
* Full training on all equipment and processes
* A rewarding opportunity to make a real difference in people’s lives
* Supportive team environment
* Mileage reimbursement for community visits
* Potential for contract extension
To apply, please contact Karina on 0121 260 0002 or send an email to karina@balfor.co.uk
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