Overview
Retail Security Officer role at Mitie Cleaning & Hygiene Services. Join to apply for the role.
Responsibilities
* Protect our customer's property, people and/or assets by providing security services in direct accordance with the site's published Assignment Instructions (AI's) and any subsequent changes.
* Deliver results that meet and/or exceed the Key Performance Indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* Undertake additional training to ensure continuous self-development.
Main Duties
* Operations: Be aware of and ensure compliance with all policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
* Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AI's).
* Proactively refer to and review the published Assignment Instructions, familiarising oneself with changes and suggesting amendments to improve the current level of service.
* Maintain compliance with Industry and Statutory Legislation (front-line licence in Security Guarding or Door Supervision) at all times; a CCTV PSS SIA Licence is required where applicable; additional contractually required courses may apply.
* Comply with legal obligations and safety requirements of the role.
* Follow instructions and procedures appropriately without unnecessarily challenging authority.
* Work in a systematic and methodical way.
Training
* Fully and satisfactorily complete all required competency training.
* Undertake additional training as directed by the Security Account Manager for continuous self-development.
* Use technology to achieve key work objectives and develop job knowledge through continual professional development.
* Renew your licence 16 weeks before expiry.
Health & Safety
* Look out for and report any Health & Safety hazards or potential hazards on site.
* Stay alert to threats or changes in the work environment and take appropriate action to reduce disruption, loss or damage.
* Maintain professional conduct in challenging situations and with customers.
* Complete accurate notebook entries after any incident for the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the Client.
* Ensure check calls are carried out at the allocated time slot as stipulated in the AI's.
* Call emergency services and the Communications Centre to report all incidents.
What We Are Looking For
* Previous Security Experience
* SIA License
Benefits
Our market-leading flexible benefits scheme provides benefits that suit your lifestyle, including access to a virtual GP, Salary Finance for financial wellbeing, Choices for selecting benefits, MiDeals discounts, cycle-to-work, life cover, save-as-you-earn, and a Mitie Matching Share Plan. We also recognise employees with Mitie Stars and offer development opportunities. If you need adjustments during the recruitment process, please let us know.
Mitie has a long-standing presence as a leading facilities management and professional services company. We are committed to inclusivity and accessibility in our recruitment process.
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