We are looking for customer service advisers to deliver a first-class experience in our contact centre which is at the heart of our business.
What you'll do
The contact centre is the first point of contact for many of our business customers, you will be answering inbound calls and responding to email queries about their water bills. You will interact with regional water companies and be multiskilled in a variety of other day-to-day tasks.
We are all about customer experience, so you will engage with customers via telephone and email, always delivering memorable customer service. As you live our values with our customers, we will invest in your development through regular 121s, coaching and skill building.
From interview to offer we will keep you updated every step of the way. On day one, you'll receive a warm welcome from your new team.
Our contact centre customer service adviser roles are Monday to Friday. We're an office-based team, which means you'll benefit from daily face-to-face interaction with your colleagues and team leader in a supportive and collaborative environment. After your initial training period, you'll have the option to work from home one day per week, if that suits your working style.
What you'll need
Our values are Expert, Trusted, Engaging and Helpful, and as someone who can deliver great customer service through buildi...