Call Handler Team Leader
The closing date is 28 June 2026
This role is for a driven, inspirational and motivational admin lead who will manage a high quality and highly efficient administrative workforce within the locality. The post holder will be innovative and forward thinking.
The post holder will be creative with an inclusive approach towards problem solving and service development.
IRS offers a single point of access into mental health services. This is an exciting time to be part of the crisis pathway and support people with mental health to ensure they access the most appropriate support at the right time.
Main duties of the job
The role involves communicating with administrative staff within locality on occasionally difficult, sensitive and complex business issues. This will require a degree of negotiating, empathy and reassurance skills to foster cooperation across the service. As well as to lead and support with supervisions, Appraisals, managing absence, performance and disciplinary.
You will work closely with the IRS Admin Lead to support with engagement of staff, continued drive of motivation and continuous development of staff to ensure high levels of productivity and quality. You will be supported through a relevant training package. The training package will be delivered at The Mount.
The post holder will be resilient, resourceful, and be able to manage/support staff with a well‑rounded skill set. A robust supervision structure is in place to support staff due to the challenges of the role. We are excited to receive applications from people who have the drive and passion to make a difference and have the resilience to work in a high‑pressured environment.
About us
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.
Our aim is to reflect the communities we serve, so we particularly encourage applications from under‑represented groups.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi‑time.
The wellbeing of our people is at the heart of everything we do. We offer a wide range of resources, tools and support to help you thrive both in and out of work.
Job responsibilities
Please see attached the job description and person specification for more information about this role.
Person Specification
Qualifications
* NVQ Level 4 in Business Administration, Customer Service or Leadership or relevant experience.
* Demonstrable commitment to continuous personal development.
Knowledge
* Knowledge and understanding of leadership skills.
* Knowledge of a range of administrative procedures and practice underpinned by relevant theory.
Experience
* Previous experience of successfully managing and motivating an administrative team.
* Demonstrable success of achieving performance targets both individually and as part of a team.
Skills
* High standard of communication, listening, influencing and negotiation skills.
* Ability to deal effectively with competing demands.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Lancashire & South Cumbria NHS Foundation Trust
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