The Parkview Practice is a friendly, forward-thinking GP practice in White City. We are seeking a committed, enthusiastic and IT-confident individual to join our reception team. You will be the first point of contact for our patients, providing professional and courteous support to both patients and staff. Excellent communication and customer service skills are essential. Experience in a healthcare setting is desirable but not essential. Full training will be provided.
Responsibilities
* Greet and direct patients and visitors
* Book, amend and cancel appointments via System One
* Manage patient registrations (new, temporary and updates)
* Handle incoming calls and manage the practice email inbox
* Process incoming/outgoing mail and documentation
* Scan, file and input patient-related data into System One
* Support administrative requests from clinical staff
* Respect and maintain patient confidentiality at all times
About us
The Parkview Practice is a growing GP practice with a patient population of approximately 8,000. Our multidisciplinary team includes GPs, nurses, HCAs, mental health nurse, pharmacists and an experienced administrative team. As a teaching and training practice, we prioritise development and team wellbeing. We pride ourselves on our supportive culture, patient-focused ethos, and commitment to innovation in primary care.
Qualifications and experience
* GCSE English and Maths (A-C or equivalent) – Essential
* Customer-facing or administrative experience – Essential
* Strong verbal and written communication skills
* IT literate with experience using Microsoft Office
* Excellent time management and attention to detail
* Ability to work independently and as part of a team
* Previous NHS or general practice experience – Desirable
* Familiarity with System One – Desirable
Disclosures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a standard Disclosure & Barring Service check.
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