Overview
Job Title: Catering & Retail Hospitality Manager
Location: Wythenshawe
Salary: £32,000 - £35,000 per year + excellent Sodexo benefits
Hours: 40 hrs per week, Monday - Friday
Blue light card
We are seeking a passionate and service-focused Catering Operations Lead to oversee the full delivery of retail and hospitality food services at Wythenshawe Hospital. Responsible for ensuring consistent quality and high standards across all catering outlets, you’ll work closely with both the client and operational teams to deliver an exceptional experience for patients, staff, and visitors. Reporting to senior management, you’ll take ownership of food service performance, ensuring it meets client expectations and adheres to agreed service standards. A key focus will be on service excellence, quality assurance, and stakeholder engagement—driving improvements and championing best practices across the site. You’ll play a vital role in building and maintaining strong relationships with Trust partners, ensuring alignment with their goals and supporting collaborative ways of working. This is an exciting opportunity for a hands-on, quality-driven leader who thrives in a high-pressure healthcare environment and is committed to delivering outstanding catering services every day.
What You’ll Do
* Assist the Head of Catering in delivering budgeted profit and turnover; manage allocated budgets, stock control, wastage, and labour efficiency.
* Ensure full compliance with Company and Trust policies, food safety, health & safety legislation, and contract specifications; liaise with EHOs and escalate operational risks appropriately.
* Recruit, lead, and develop direct reports; manage all HR-related issues including performance, absence, conduct, pay progression, and grievances in line with policy.
* Conduct effective team briefings and ensure two-way communication across all staff levels; reinforce Company and Trust objectives and values.
* Monitor and maintain high levels of client and service user satisfaction through regular feedback and Clients for Life review processes.
* Use Kronos and DRIVE systems to manage staff scheduling, payroll accuracy, performance data, and margin control for retail and hospitality operations.
* Collaborate with regional teams to review and update retail menus regularly, incorporating innovation and market trends while maintaining profitability.
* Oversee third-party contractors and agency suppliers to ensure quality service, value for money, and compliance with Company and Trust standards.
* Ensure all health & safety standards are understood and implemented by all staff, including agency workers and new starters; promote the CARES programme.
* Contribute to site development planning, share best practices, manage personal development, support refurbishments, and participate in a 7-day operational rota.
What You Bring
* Proven experience managing multi-site or multi-outlet operations, with additional benefit from experience in branded outlets.
* Background in high-volume catering environments with a strong track record in sales growth and labour management to budget.
* Experience in customer-facing roles, demonstrating excellent customer service and communication skills.
* Strong leadership skills with experience managing large teams and building effective working relationships.
* Able to work independently and professionally under pressure, adapting to changing situations.
* Clear, confident communicator with patients, visitors, clients, and colleagues at all levels.
* Positive, enthusiastic attitude with strong interpersonal and teamwork abilities.
* Strong literacy, numeracy, and ability to follow procedures, standards, and instructions accurately.
What We Offer
Working with Sodexo is more than a job; it\'s a chance to be part of something greater. You\'ll belong in a company and team that values you for you; you\'ll act with purpose and have an impact through your everyday actions; and you\'ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
* Unlimited access to an online platform offering mental health and wellbeing support
* Employee Assistance Programme for legal, financial, work-related, or personal issues
* Free health and wellbeing app with rewards and 24hr virtual GP
* The Sodexo Discounts Scheme (24/7) and/or prepayment cashback card
* Money Insights and financial benefits via Salary Finance Platform
* Retirement Plan and Death-in-Service benefit
* Opportunities for learning and development; Cycle to Work Scheme
* Volunteering opportunities
* Flexible and dynamic work environment; full training and protective uniform supplied
Ready to be part of something greater? Apply today! Career progression for the caring profession. Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
About Sodexo: We are committed to being an inclusive employer and champions for diversity and disability inclusion. We encourage applications from people with diverse experiences and backgrounds. We promote an inclusive culture through our Employee Networks and maintain a Disability Confident Leader status.
#J-18808-Ljbffr