Trilingual(English/Lithuanian/Russian)FirstResponseAdvisor Location: NewcastleCityCentre Salary: £22,250perannum Contract: Full-time,Permanent AbouttheRole Weareseekinga trilingualFirstResponseAdvisor (English/Lithuanian/Russian)tojoinabusylegalteaminNewcastleCityCentre.Thisisanexcellentopportunityforsomeonewithstrongcommunicationskillsandaprofessionalmannertobecomeanintegralpartofourclientcareteam.
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Thesuccessfulcandidatewillactasthefirstpointofcontactfornewandexistingclients,handlingenquiriesinallthreelanguages.Youwillplayakeyroleinensuringthatclientinformationisaccuratelycapturedandthateachenquiryismanagedefficientlyandwithcare.
KeyResponsibilities ClientCommunication: Answerincomingcallsandemails,providingclearandprofessionalinformationin English,LithuanianandRussian ,dependingonclientneeds.
AttendanceTaking: RecordaccuratedetailsofclientenquiriesandattendancenotesfortheFirstResponseTeam,ensuringinformationisloggedcorrectly.
ClientSupport: Assistclientswithinitialqueriesanddirectthemtotheappropriatedepartmentorlegalteammember.
CaseAdministration: Updatecasemanagementsystemswithrelevantclientdataandmaintainaccurateandconfidentialrecords.
TeamCoordination: Workcloselywithcolleaguestoensureasmoothclientjourneyandseamlesshandoverofinformation.
Compliance: Ensureallcommunicationanddatahandlingmeetthefirmscomplianceandconfidentialitystandards.
AboutYou FluentlanguageskillsinEnglish,LithuanianandRussianareessential ,astheroleinvolvessupportingclientswhocommunicateintheselanguages.
Excellentcommunicationandinterpersonalskills,withtheabilitytohandlesensitiveinformationwithdiscretion.
Strongattentiontodetailandaccuraterecord-keeping.
Confidentworkinginafast-pacedofficeenvironmentandmanagingmultiplepriorities.
Previousexperienceinanadministrative,call-handlingorcustomerserviceroleideallywithinalegalorprofessionalservicesenvironmentisdesirablebutnotessential.
NRGisanequalopportunitiesemployercommittedtopromotingadiverseandinclusiveworkplace.Weopposeallformsofunlawfulorunfairdiscriminationonthegroundsofanyprotectedcharacteristic.Ouraimistocreateanenvironmentthatencouragesdiversity,buildsonindividualdifferences,andrespondsequitablytotheneedsofall. xjlbheb Weproactivelytakestepstofulfilourlegalobligations,removebarriers,monitorforfairness,reflectthecommunitiesweserve,andenforceazero-tolerancepolicyforbreachesofourEqualityandDiversitypolicy.