This role is offered on a permanent basis. The hours are part-time, 18.75 hours per week.
The NHS Gloucestershire Talking Therapies Administration Hub takes all referrals from patients wishing to access Talking Therapies in Gloucestershire. The team processes referrals from professionals and also self‑referrals from patients both over the phone and online. They book patients into appointments, manage patient letters and provide the first point of contact for patient queries. The Administrative Officer provides day‑to‑day supervision of the team, ensuring the smooth running of the team's core functions and supports the Operational Lead to progress key developments within the team.
The Administrative Officer communicates with a wide variety of people from within the team, within the wider service and the general public. The role involves supervising junior administrative staff, collecting and interpreting data to inform the team's development, monitoring waiting lists and ensuring processes and procedures are carefully followed to maintain quality of work delivered. Monitoring of inboxes and minute‑taking at service‑wide meetings are also part of the role.
Responsibilities
* Engage with diverse individuals on various matters, maintaining accurate records in line with Trust policies.
* Share complex and sensitive information with tact and diplomacy.
* Support and guide junior administrative staff professionally.
* Assist with recruitment, appraisals and supervision.
* Maintain patient data systems, process referrals and manage clinical documentation.
* Support countywide data capture and ensure waiting‑list/discharge processes meet service specifications.
* Follow health & safety procedures to minimise risks and report incidents.
* Suggest and implement changes to improve service delivery.
* Prioritise workload, maintain high standards and support team effectiveness.
* Promote dignity, respect and report discriminatory behaviour.
* Perform senior office tasks including correspondence, appointment booking, diary management and resource planning.
* Create formal reports and manage routine data collection.
* Handle queries from patients, referrers and the general public.
Qualifications & Experience
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas.
#J-18808-Ljbffr