Customer Service Agent
Ringwood | £12.30/hr + Bonus (£28,254 OTE) | Full-Time (40hrs/week)
Are you passionate about making a difference and delivering exceptional customer service? We are looking for friendly, motivated individuals to support a major UK charity's national fundraising campaign through meaningful supporter engagement.
What You'll Be Doing:
As a Customer Service Agent, you will be the first point of contact for supporters participating in a well-known charity event. You will help encourage continued participation and ensure every interaction leaves a positive impression.
Your key responsibilities will include:
Responding to supporter enquiries via phone, email, and social media
Logging interactions and outcomes in a CRM system
Managing email inboxes and social media posts
Troubleshooting and escalating when necessary
Providing excellent service that encourages repeat participation
What We're Looking For:
Excellent communication skills - written and verbal
Emotionally resilient, empathetic, and professional
Multitasking abilities in a fast-paced environment
Team player who can also work independently
Previous customer service experience is beneficial
What You'll Get:
£12.30 per hour + typical bonus of £200/month
On-Target Earnings of £28,254/year
50% off selected public transport
Discounted gym membership
Free fruit, cycle-to-work scheme, and eye care vouchers
Campaign incentives, recognition & prizes
£500 referral bonus
Career development and training provided
Working Hours:
Monday to Friday: 9am-5:30pm
Occasional Saturday shifts (email support only)
Flexibility may be required for evenings/weekends during peak periods
Apply Today and Be Part of Something Meaningful
Help make a real difference in people's lives while growing your skills in a supportive, rewarding environment.
INDCP