Job Description
What will you do?
As our next Front Office Team Leader, you will:
* Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
* Takes into account and anticipates guests' needs
* Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution
* Conveys the hotel image
* Assist in growing ALL program membership
* Ensures that information is passed on to other departments as necessary (floor staff, technical team etc) and to the other members of the department
* Keeps track of the standard of services delivered, based on guest comments and quality audits
* Other duties assigned by management
Who are we looking for?
If the above seems like a good challenge to you, or the next step in your career; here is then what you should bring with you:
* A solid background in customer service is essential, a previous experience in hotels is always welcomed!
* Proven leadership skills and experience
* A creative, can-do attitude, with the ability to think outside of the box.
* A bubbly and sociable personality!
Additional Information
What will you get?
Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:
* Pension Scheme
* A Discount Card to be used in Accor Hotels Worldwide
* Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
* Training & Development
* Additional holidays with service
* Recommend a friend scheme
* Employee Advisory Service
* ... And much more !