Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Front office team leader

London
Novotel
Team leader
Posted: 23h ago
Offer description

Job Description


What will you do?

As our next Front Office Team Leader, you will:

* Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
* Takes into account and anticipates guests' needs
* Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution
* Conveys the hotel image
* Assist in growing ALL program membership
* Ensures that information is passed on to other departments as necessary (floor staff, technical team etc) and to the other members of the department
* Keeps track of the standard of services delivered, based on guest comments and quality audits
* Other duties assigned by management

Who are we looking for?

If the above seems like a good challenge to you, or the next step in your career; here is then what you should bring with you:

* A solid background in customer service is essential, a previous experience in hotels is always welcomed!
* Proven leadership skills and experience
* A creative, can-do attitude, with the ability to think outside of the box.
* A bubbly and sociable personality!

Additional Information


What will you get?

Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:



* Pension Scheme
* A Discount Card to be used in Accor Hotels Worldwide
* Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
* Training & Development
* Additional holidays with service
* Recommend a friend scheme
* Employee Advisory Service
* ... And much more !

Apply
Create E-mail Alert
Job alert activated
Saved
Save
Similar job
Team leader
London
Gails
Team leader
Similar job
F&b team leader (hotel restaurant)
London
The Royal Horseguards Hotel
Team leader
Similar job
Residential team leader
Sutton (Greater London)
Caretech Uk
Team leader
See more jobs
Similar jobs
Novotel recruitment
Novotel jobs in London
Management jobs in London
jobs London
jobs Greater London
jobs England
Home > Jobs > Management jobs > Team leader jobs > Team leader jobs in London > Front Office Team Leader

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save