Were looking for a Donor Relations Manager to play a key role in our bold £400m More Research, Less Cancer campaign. Youll develop and deliver tailored engagement for our most influential donors and senior volunteer leaders-designing moments that inspire, thank, recognise and demonstrate the power of their support. In this role, no two days are the same. Youll combine strategic thinking, creative vision and meticulous delivery to ensure every supporter feels truly valued. Working at the heart of our Philanthropy directorate, youll collaborate with senior fundraisers, global partners and organisational leaders to bring world-class donor engagement to life.
Responsibilities
Driving supporter experience strategy
* Shape and lead the supporter experience strategy for our international major supporters, senior volunteer leadership, Global Campaign Leadership (GCL) audiences and Francis Crick Institute.
* Coordinate high-quality, personalised communications from the CEO, Chair and senior leaders.
* Use your planning expertise and creative thinking to design seamless journeys from first engagement to long-term stewardship.
* Build strong internal partnerships to ensure insights, timelines and delivery are aligned to our campaign ambitions.
* Use your experience to improve processes and ways of working, ensuring effective delivery across international markets, time zones and complex stakeholder groups.
Creating outstanding stewardship
* Lead the delivery of tailored stewardship moments—from thanking and recognition to milestone celebrations and impact reporting.
* Produce high-quality, audience-specific engagement materials that are on brand, on budget and on time.
* Drive creative development of new engagement products for international and senior supporters.
* Use your understanding of film, digital and photography to help bring donor experiences to life.
Collaborating and supporting the team
* Work closely with colleagues across Donor Relations, overseeing delivery of projects and supporting delegation and cross-team collaboration.
* Support senior-level governance and leadership forums through the coordination of briefing materials, papers and supporter insight.
* Contribute to wider Philanthropy planning, development and team culture.
Qualifications
* Exceptional relationship‑building skills with stakeholders at all levels, including senior leaders and international partners.
* Adaptability and confidence when navigating change or ambiguity.
* Diplomatic, thoughtful stewardship of high‑value donors and influential volunteers.
* Creative, proactive problem‑solver with sound judgement.
* High attention to detail and strong organisational discipline.
* Strong understanding of high‑value fundraising, partnerships and supporter engagement.
* Experience in account or client team management, with the ability to brief and collaborate effectively.
* Skilled project manager comfortable balancing multiple priorities.
* Confident user of data, Microsoft Office and fundraising databases.
* Experience managing budgets, sourcing suppliers and delivering activity efficiently.
Our organisation values
Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human: Act to have a positive impact on people Together: Act inclusively and collaboratively
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