Technical Manager — CCTV Chippenham Permanent - Full-time Salary is dependent on experience We are currently recruiting for a Technical Manager to join our client based in Chippenham. Key Responsibilities: * Provide advanced technical support and escalation for CCTV systems (Hikvision and Avigilon), including camera configuration, VMS/NVR/recording servers, network design and performance tuning. * Design, review and sign-off CCTV and access control system schematics, cabling topology, and server/network requirements. * Lead commissioning and fault resolution processes; support on-site engineers and customers with complex faults and networked CCTV issues. * Manage integrations between CCTV, access control (2N, Paxton Net2) and alarm platforms (Texecom cloud). * Maintain technical documentation, standard operating procedures, and system configuration templates. * Deliver technical training and mentoring for engineering teams; create runbooks and escalation playbooks. * Work with suppliers (Hikvision, Avigilon, Texecom, 2N, Paxton) on firmware and warranty/technical cases. * Oversee system health monitoring processes, remote diagnostics tooling, and reporting. Skills & Experience — Essential: * Excellent troubleshooting and communication skills — able to explain technical issues clearly to engineers and non-technical customers. * Extensive, demonstrable experience with Hikvision and Avigilon camera ...