Company Description
Joinus at Accor,wherelife pulseswithpassion!
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.
Job Description
* Develop, recommend, implement and manage the operational department’s annual and long term goals
* Conduct daily briefing with management on current key activities
* Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
* Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
* Anticipate and address guest issues, establish proactive processes to promote guest satisfaction
* Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention
* Represent the Brand in projecting a credible image to the market, residents and colleagues alike
* Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives
* Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines
Qualifications
* Bachelor’s Degree from a reputable hospitality school preferred
* Minimum 5 years of operational management experience with strong Rooms and / or F&B background or at least 2 years of experience in a similar capacity
* High degree of professionalism with strong understanding of hotel operations and business acumen
* Excellent reading, writing and oral proficiency in English language
* Ability to communicate in a local language where the hotel operates is desirable
* Strong working knowledge of MS Excel, Word, & PowerPoint
Additional Information
What is in it for you:
* Employee benefit card offering discounted rates at Accor hotels worldwide.
* Develop your talent through Accor’s learning programs.
* Opportunity to grow within your property and across the world.
* Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social and Governance (ESG) activities.
Our culture of inclusion welcomes everyone regardless of race, gender and background.
#J-18808-Ljbffr