Job Description
As a Pickup Service Delivery Agent your key responsibility will be to ensure a “right first time” resolution for our customer by ensuring you exceed customer expectations and keeping any promises made to them.
You will also be expected to
1. Ensure relevant and thorough investigations are carried out to fully resolve any issues or complaints
2. Be accountable for taking the appropriate security measures to support the prevention of fraud
3. Take inbound calls and making outbound calls to the Pickup Shop network and DPD Depots
4. Assisting with queries and escalations from the Pickup shop network
5. Ensuring a high level of service and responsiveness at all times
6. To undertake any other tasks as required to assist with the smooth running of the service
Qualifications
What we're looking for
To be successful in this role you must be able to evidence demonstrable administrative and customer service experience ideally gained within a busy environment.
Passionate about providing a quality service, your naturally strong customer service and problem resolution skills will be fully utilised in this role as will your ability to work on your own initiative and remain polite and professional at all times. We will also expect you to have;
7. Clear and confident communication skills and the ability to simplify complex situations
8. Excellent relationship building skills
9. High levels of self-motivation and initiative to resolve problems
10. A good understanding of MS Office and administration skills
11. A willingness to go the ‘extra mile’ to exceed expectations, to delight customers with your own energy and enthusiasm.
12. The ability to remain calm and focused in a pressurised environment
13. Demonstrate the DPD DNA Values of – Flexibility, Accountability, Respect, Honesty, Caring and Passion.
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
14. Holiday trading
15. Enhanced maternity and paternity package
16. Free life assurance of 4 x salary on joining the pension scheme
17. Free onsite car parking for all employees
18. Health Kiosks visiting every location
19. Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
20. Milestone Days off to celebrate with your family and friends
21. For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses