Location: Emirates Old Trafford, Manchester, M16 0PX Salary: Competitive Employment Type: Full-Time, Permanent About Us Lancashire Cricket was formed in 1864 and is one of eighteen first-class counties within the domestic structure of England and Wales. Driven by our values, we are here to win, inspire play and make memories with the vision of being the best place to enjoy cricket in the world. Emirates Old Trafford, home of Lancashire Cricket, is an award-winning world-class stadium and venue. It is recognised as one of the UK’s most prestigious venues for sport, business, leisure and entertainment with a capacity of up to 50,000 people for concerts; 26,000 for international cricket matches; meetings and events spaces for up to 2,000 delegates; a four-star hotel with 250 rooms; and an on-site Caffè Nero. It’s a unique place to build a career where no two days are ever the same! The Opportunity The Staffing and Workforce Officer is responsible for sourcing, recruiting, and scheduling casual and variable staff for hospitality and stewarding roles. This position ensures that event and venue staffing requirements are met efficiently, while maintaining compliance and delivering an excellent candidate and client experience. The role is highly seasonal, with peak demand during major events, match days, and holiday periods. What You’ll Be Doing Lead workforce planning and scheduling in collaboration with key stakeholders to forecast and deliver staffing requirements for seasonal peaks, major events and hospitality operations. Oversee rota management and staff allocation, ensuring the right mix of skills, flexibility for last-minute changes and efficient deployment of casual and agency workers. Manage end-to-end recruitment and onboarding of variable staff, building and maintaining a strong seasonal talent pool to meet operational demand. Ensure full compliance with employment legislation and industry regulations, including right-to-work checks, licensing requirements, GDPR and accurate record keeping. Develop and implement engagement and retention strategies to build loyalty, improve attendance and reduce turnover within the casual workforce. Act as the primary liaison for staffing agencies, managing performance against KPIs, confirming bookings, auditing compliance documentation and reconciling billing. Monitor and report on recruitment and workforce metrics, including fill rates, time-to-hire and attendance, providing insight and recommendations to senior management. Take operational leadership responsibility for staff conduct, compliance risks and workforce-related issues, escalating concerns where appropriate. Support financial performance by managing staffing budgets, controlling third-party costs and driving efficiencies through effective rota planning without compromising service standards. Contribute to strategic workforce development by identifying opportunities for innovation, digital improvement and cross-department collaboration, while fostering a positive, inclusive and high-performing culture. What You’ll Bring Minimum 2 years’ experience in workforce or HR teams preferably across sport events, stadiums, or venues Strong understanding of temporary worker and right to work compliance standards. Proven track record in financial management and business development. Excellent communication and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. What We Offer At Lancashire Cricket, we take pride in our people and are committed to creating a supportive, inclusive and rewarding workplace. Our benefits package is designed to support wellbeing, flexibility, and development at every stage of your career. Wellbeing & security Enhanced pension scheme Life assurance scheme Health Cash Plan covering everyday healthcare costs (including optical and dental) Confidential on-site counsellor Work-life balance Enhanced annual leave, increasing with length of service Annual leave purchasing scheme Flexible working arrangements, including hybrid working and TOIL (where role requirements allow) Family & life moments Enhanced maternity, adoption and paternity pay Additional paid leave including birthday leave, grandparent leave, pet adoption leave, and moving house leave Development & community One paid volunteer day each year Up to five personal development days annually Career break opportunities (subject to eligibility) Being part of Lancashire Cricket Two Lancashire Cricket Club memberships Staff discounts across on-site retail, the Club shop, Caffè Nero and Hilton Garden Inn Regular team events and colleague recognition awards Safeguarding Statement Lancashire Cricket Club is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We expect all colleagues to share this commitment and to support a culture where safeguarding is everyone’s responsibility. Lancashire Cricket proudly agrees to, and abides by, the ECB Safe Hands Policy. For roles involving regulated activity or contact with children, young people, or adults at risk, Lancashire Cricket operates safer recruitment processes. This includes the requirement to complete the appropriate level of ECB DBS clearance before employment can commence, if this role is classified as a regulated activity. Equal Opportunities We look forward to hearing from you if you have skills that support our future vision. Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity. We welcome applications from all ages and backgrounds. It is a priority for Lancashire Cricket to ensure our Club appropriately reflects the communities we serve across the North-West. In line with Sport England Guidance, we welcome applications from individuals with the appropriate skills and experience that can contribute to improving diversity of representation and thinking across the Club.