The Team Administrator will be responsible for receiving, processing and forwarding of referrals at the first point of access. Attention to detail and fast paced person who is able to manage referrals in an efficient manner. If you are eager to make a meaningful impact on a patient’s experience, possess excellent communication skills and have a positive approach to changes come and work with us
Main duties of the job
The post holder will provide an administrative function to Referral and Assessment Hub, providi ng a same day response to community referrals for adults of a working age, ensuring they are managed in a transparent way and people get appropriate care and treatment in the right place at the right time.
Ensuring referrals are correctly categorised (urgent, routine).
The Team Administrator will have an overview of the patient pathway with responsibility for ensuring referrals, reviews and appointments are processed and conducted within the required timeframes.
Minute of daily meetings and other general administrative duties.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities
Referral Processing: Coordinating the flow of referrals from Primary Care processing of all referrals into the service using NHS patient systems, ensuring that all relevant Health & Social Care systems are updated in accordance of that referral.
Ensuring referrals are correctly categorised (urgent, routine).
Patient Support: Providing patients with information about the referral process, and other relevant details.
Communication: Communicating with patients, physicians, and other healthcare providers to ensure clear information flow.
Process all referrals received into services, ensuring updates to clinical information systems align with Trust and service guidelines.
Monitor shared administration email inboxes and action in a timely manner.
Coordinating and directing service user contact via telephone call, email, or letter.
Record Keeping:Maintaining accurate and up-to-date patient records, including referral information.
Ensure an effective and efficient booking service is provided with service user negotiation in accordance with the targets stated in the NHS Plan.
Ordering and management of the team stationery, assuring stock levels remain appropriate.
Person specification
Experience
* Office Experience
* Working in NHS experience
Knowledge
* Use of Microsoft Office
* Knowledge of patient systems
Important Information about working for GMMH:
All positions within the Trust are subject to satisfactory pre-employment checks, for further information on the checks required please visit the NHS Employers website www.nhsemployers.org
The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.
Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.
We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.
Use of Artificial Intelligence (AI) when writing job applications
A candidate may utilise the help of AI when writing job application.The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.
We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.
Sponsorship
We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – clickhere .
If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.
The Home Office introduces new changes from 09/04/2025 that impact the health and care sector, you may wish to familiarise with it here .
Do you have experience outside the NHS?
We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.
We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.
**Please note, this vacancy may be closed at any time if sufficient applications have been received**
Employer certification / accreditation badges
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
As a service user, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support.
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