JOB TITLE: Operations Coordinator - Immediate Start Available!
LOCATION: Crawley
CONTRACT TYPE: Permanent
HOURS: Monday - Friday, 8am - 5pm
SALARY: £28,000 - £30,000 per annum
Are you a detail-oriented, organised individual looking to make a significant impact in the utilities sector? Do you thrive in a fast-paced environment and enjoy coordinating operations to ensure everything runs smoothly? If so, we want YOU to join our client's team in Crawley!
What You'll Do:
As our Operations Coordinator, you will be the backbone of our operations team, ensuring that everything runs like clockwork. Your responsibilities will include:
Daily Logistical Operations: Manage day-to-day logistics, ensuring smooth operations from enquiry to completion.
Order Handling: Process orders including skip exchanges, hazardous waste removals, compactor empties, and wheelie bin rollouts for commercial clients.
Issue Resolution: Address and resolve issues such as missed waste collections and complex client requests.
CRM Maintenance: Keep our CRM system updated with customer contact details and task statuses.
Tracking and Coordination: Track jobs and queries through to resolution, coordinating with suppliers and keeping clients informed.
Customer Interaction: Serve as the first point of contact for customer sales/service queries via service inbox and phone calls.
Customer Follow-Up: Proactively follow up with customers to ensure satisfa...