Job Specification: Credit Controller WP / Moove Fuels
Location: Southampton Hybrid
Sector: Energy
Reports To: Credit Control Manager
Role Overview
We are seeking a highly motivated and skilled Credit Controller to join our finance team in the energy sector. With annual revenues of £280m, this role plays a pivotal part in managing customer accounts, driving timely cash collection, and resolving disputes to ensure strong working capital performance. The ideal candidate will be IT Proficient, analytically & commercially minded with advanced Excel skills .
Key Responsibilities
1. Manage the end-to-end credit control process, ensuring the timely collection of cash from customers in line with company targets.
2. Monitor customer accounts, credit risk, and aged debt, taking proactive steps to minimise overdue balances.
3. Partner with commercial, sales, and operations teams to resolve billing or contractual disputes that impact payment timelines.
4. Maintain regular communication with clients, fostering positive relationships while ensuring payment discipline.
5. Support forecasting and cash flow planning through accurate tracking and analysis of debtor balances.
6. Ensure compliance with internal credit policies, governance standards, and relevant industry regulations.
Key Performance Indicators (KPIs)
7. Cash Collection Target: Achieve or exceed monthly/quarterly cash collection objectives based on agreed targets.
8. Days Sales Outstanding (DSO): Maintain DSO within agreed thresholds.
9. Overdue Debt Reduction: Percentage reduction of aged debt (>30 days) within portfolio.
10. Dispute Resolution Efficiency: Average resolution time for customer disputes and percentage resolved within SLA.
11. Customer Satisfaction: Measured through internal feedback loops and customer relationship outcomes.
Key Skills and Experience
12. Proven experience in credit control, ideally within a large revenue, fast-paced business environment.
13. Knowledge of credit & collections law and regulation: Familiarity with relevant debt collection and credit control rules & legislation
14. Strong working knowledge of credit management practices and dispute resolution.
15. Advanced Excel user, with demonstrable experience in creating and managing complex models.
16. Excellent communication and negotiation skills when dealing with internal and external stakeholders.
17. Strong organisational skills and ability to prioritise in a dynamic, high-volume environment.
Desirable
18. Financial analysis: Assessing customer creditworthiness and interpreting financial statements
19. Experience in understanding and administering trade credit insurance
Benefits
20. Competitive salary
21. 25 days holiday per annum plus bank holidays
22. Life Assurance at 4x basic salary
23. Defined Contribution Pension (Matched up to 7%)
24. Employee Benefits and Perks Portal
25. GP Helpline and Employee Assistance Programmes
Supporting Documents