Overview
Cluster Meetings & Events Manager, Malmaison & Hotel Du Vin Newcastle
Competitive salary, fixed term contract, with generous company benefits.
Responsibilities
* Work with the Head of M&E and Regional Events Manager to drive standards, processes, product and M&E revenues.
* Strategically manage meeting, private dining and wedding enquiries to ensure the hotel secures opportunities aligned with its business needs.
* Monitor and track weekly enquiry levels and conversion rates for the hotel.
* Plan and manage the M&E team’s absences and holiday requests to ensure resources are available at all times.
* Set, manage and review pricing for day delegate rates, room hire and minimum F&B spends; communicate to the events teams.
* Develop and progress the skills of the M&E teams through personal development plans and training sessions.
* Drive occupancy and revenue from meetings and events spaces; drive catering revenues across the hotels.
* Manage the M&E offices according to brand SOPs and pass the annual M&E Audit.
* Ensure correct use of Opera Sales and Catering for enquiry handling, contract creation and function sheet creation.
* Manage revenues by collecting deposits, performing credit checks as required, and communicating terms to guests.
* Support the Region Director of Sales with client activities and revenue optimisation; support conversion of group enquiries via the CSO.
* Support weekly M&E forecast updates in Jedox, with performance analysis and an action plan for the weeks ahead.
* Achieve annual and quarterly KRAs, revenue targets and hotel budgets; develop and maintain respect for guests, staff and management; foster teamwork within the regional events team.
Key Areas of Responsibility
Finance
* Ensure M&E operations meet and exceed budgeted targets; understand budget construction and influence P&L results.
* Assist in the preparation of weekly M&E forecasts; ensure deposits and payments are secured and credit checks completed where applicable; maximise upselling opportunities to drive F&B revenue.
Service & Product
* Handle enquiries at a high level (phone, RFPs via third party sites, direct emails, leads from brand.com).
* Manage enquiries related to meetings, private dining and weddings; keep profiles up to date on venues and directories; adhere to brand call handling guidelines.
* Work with groups desk to secure group business; share function sheets and M&E bookings with relevant personnel; ensure meeting rooms are set to guest requirements, equipment, layout, F&B and safety.
* Evaluate performance and product regularly to identify opportunities; be a point of contact for M&E clients pre- and post-event; maintain service levels and department ambience and cleanliness; follow SOPs in booking events; track enquiries and revenues; respond promptly within SLAs.
People
* Maximise efficiency through training and communication; develop relationships with all departments to meet guest expectations.
* Provide basic training for new operational leaders; develop relationships with guests to maximise sales opportunities and repeat/new business; actively sell the hotel through site visits and PR events; seek new M&E opportunities via agreed events and networking.
* Ensure training is recorded and evaluated; develop and motivate Meetings & Events Coordinators; improve enquiry conversion and lead management; maintain data quality and product knowledge; attend sales visits and fam trips as required; support the General Manager on projects.
Personal Responsibilities
Self-management
* Set high standards of performance; plan and organise effectively; manage time and resources; prioritise and complete tasks; seek opportunities to develop and learn; communicate openly; pitch information appropriately; listen to others; build positive relationships; manage conflicts and complaints.
Problem Solving & Decision Making
* Collect and analyse information; seek innovative solutions; make decisions; take responsibility; review for continual improvement.
Pro-activity
* Self-reliant; take initiative; take calculated risks; plan ahead with contingencies; drive to succeed; work well in teams; persuade and gain commitment; network to get the job done.
Flexibility
* Adapt quickly to new situations; stay productive in changing conditions; manage multiple tasks; understand core commercial aspects for both brands; communicate commercial messages effectively.
General Responsibilities
* Adhere to policies; attend meetings and training including travel; evaluate performance and provide timely reports; keep systems and records up to date; perform duties professionally to achieve objectives; undertake reasonable duties as required; foster a collaborative working environment; act as an ambassador for Malmaison and Hotel du Vin.
Security, Health & Safety
* Adhere to Health & Safety regulations to safeguard guests and employees; take corrective action where required; remove hazards; understand fire, emergency and bomb procedures; maintain personal hygiene and conduct; keep working area clean and report defects promptly.
Remuneration & Benefits
* Competitive salary; benefits as outlined in the current package
Next Steps
Interested? Click Apply Now.
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