Overview
WE CANNOT OFFER SPONSORSHIP AT THIS OR ANYTIME IN THE FUTURE.
We are currently looking for a Project Manager to help deliver Microsoft Dynamics 365 Business Central solutions to clients across the UK. You will have at least 3 years experience of working with clients on implementing Business Central, including upgrades from Navision.
Responsibilities
* Manage client Business Central delivery projects in line with Project Methodology and processes (Microsoft SureStep).
* Ensure projects are delivered in line with agreed contracts, manage any changes to scope, cost or time through formal processes and ensure client expectations are managed.
* Build and maintain mutually beneficial relationships with clients.
* Create and maintain detailed Project plans for client and internal projects.
* Create and maintain other project documentation.
* Proactively identify potential and active issues on projects, take ownership of ensuring resolution either directly or through delegation to the appropriate resource.
* Agree communication plans with clients for each project with regular and frequent reviews of project status vs plan, Risks, Issues and re-plan as needed.
* Report on project status internally, in line with business requirements.
* Escalate any project Issues.
* Co‑ordination of resources needed to deliver Projects: ensuring schedules are realistic, achievable, communicated to clients and ultimately delivered.
* Ensure efficient and complete transition to Support of any services implemented through Projects, including client awareness of support processes.
* Work with other members of the Project Management team and be aware of impact on other projects, allocate resources to Business Central projects both for initial planning and then on an ongoing basis.
* Proactively review existing processes and activities to continuously improve.
Qualities and Experience
Personal Qualities
* Excellent written and verbal communication skills.
* Ability to effectively use your time and prioritise across conflicting priorities.
* A strong customer focus: committed to client satisfaction whilst maintaining a commercial focus.
* Management of stakeholders: internally and client‑side; influencing skills and managing conflict.
* Able to engage and motivate others towards Business Central project goals.
* Planning and organising skills – both of your own time, projects and matrix resource management.
* Proven ability to define and manage project budgets.
* Self‑motivated and dedicated to ongoing improvement.
Skills and Experiences
* Accreditation in project management methodology (e.g. PRINCE2, APM, AgilePM).
* At least 3 years experience in a Business Central project delivery role, including successful delivery of complex projects to scope, time, cost and quality targets.
* Expert MS Office experience including Word, Excel, PowerPoint, MS Project, Visio and SharePoint.
* Experience of managing software and business projects end to end, using structured methodologies.
* Experience with implementation of ERP, Finance and business systems software. Projects may also involve upgrades from Navision to Business Central.
Critical Success Factors
* Achieving high levels of customer satisfaction.
* Ensuring projects are planned and managed in line with quality processes.
* Ensuring client projects are scheduled and initial plans created in a timely manner.
* Demonstration of ownership of problems and working through to resolution.
* Measured contribution towards positive On Time, On Budget projects.
* Measured contribution towards maintaining a level of expectations with customers internally/externally for services provided.
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