Service Desk AnalystLocation: RushmereDepartment: IT Pilgrim's EuropeWe're looking for a Service Desk Analyst to join our 24/7 European IT Service Desk team, delivering high-quality, customer-focused support across the business. This is an exciting opportunity for someone passionate about technology, service excellence, and continuous learning.What You'll DoProvide first-class IT support across incidents and service requestsManage and prioritise tickets within agreed SLAsResolve issues at first point of contact wherever possibleSupport major incidents and VIP requestsMaintain accurate ticket updates, categorisation and ownershipContribute to service improvements and knowledgebase contentWork closely with wider IT teams to ensure seamless supportWhat You'll BringStrong customer service and communication skillsExperience in an IT or technical support environmentCalm, professional approach in fast-paced situationsAnalytical mindset with strong problem-solving skillsA flexible, positive team-player attitudeIT qualifications or ITIL experience (desirable)The companyPilgrim's Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets.Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products.Across Pilgrim's Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim's Europe team are based in our Pilgrim's UK, Moy Park, Pilgrim's Food Masters and Pilgrim's Shared Services businesses. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.WHJS1_NI