Solution Architect for Dynamics 365 Customer Engagement On-Premises and Cloud
We are looking for a qualified and experienced Dynamics 365 Customer Engagement (D365 CE) on‑premises Solution Architect. The ideal candidate possesses expertise in evaluating and implementing performance and stability enhancements within D365 CE/CRM, along with comprehensive knowledge of customer‑driven configuration and customization to align system functionality with client business objectives. This individual is also expected to provide support for cloud implementations, although this responsibility will constitute only a minor component of their overall workload. The candidate must be fluent in English and be based in EMEA.
Mandatory Experience Profile
* 10+ years of experience with D365 CE/CRM on‑premises, preferably with multiple versions (2013 – v9.1 on‑premises).
* Hands‑on experience with D365 CE cloud implementations.
* Expert knowledge in D365 CE/CRM functionality, customizations, implementation, ALM processes, and administration.
* Strong proficiency in developing, troubleshooting, and maintaining solutions and architecture of D365 CE/CRM.
* Strong development skills with CRM SDK, C#, and JavaScript.
* Experience with Dynamics CE on‑premises stack components, including SQL, IIS, and Windows.
* Advanced knowledge of D365 CE/CRM enterprise‑level architecture and integration with external systems.
* Experience as a system customizer, administrator, or Level 2/3 Help Desk for D365 CE/CRM on‑premises.
* Familiarity with Dynamics deployment installation and configuration; including planning, technology prerequisites, and installation steps.
* Knowledge of Application Lifecycle Management (ALM) via solutions and pipelines.
* Strong ability to engage with key technical stakeholders and business decision makers.
* Strong commitment to staying updated on modern engineering practices and tools.
* Experience in customer‑facing roles.
Desirable Requirements
* Knowledge of Exchange, ADFS, and SharePoint.
* Understanding how to migrate from on‑premises to the cloud.
* Experience with D365 Customer Insights – Journeys.
* In possession of Architect and/or Functional Consultant level Microsoft certifications.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Engineering and Information Technology
Industries
* IT Services and IT Consulting
Location: London, England, United Kingdom
Salary: £100,000.00-£120,000.00
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