Senior Service Manager (MS365 National Platform Management)
Join to apply for the Senior Service Manager (MS365 National Platform Management) role at NHS Scotland
About The Organisation
National Services Scotland (NSS) is a national NHS Board operating at the heart of NHS Scotland, providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively, offering shared services on a national scale using best‑in‑class systems and standards. Our priority is always to improve the health and well‑being of the people of Scotland. We work in partnership with colleagues across Health and Social Care to deliver fit‑for‑purpose solutions and systems, delivering high‑quality services that help our stakeholders free up resources for essential services.
The Post
As a vital part of NHS Scotland, NSS’s mission is to enable and support the delivery of better health and care. The Digital and Security (DaS) organisation provides world‑class expertise, solutions and services to our customers, including NHS Boards, the Scottish Government and the wider public sector. This critical role ensures integrated Business Technology strategy and delivery of suitable and effective solutions and services.
The Senior Service Manager (SSM) strengthens the Operations Management Team and focuses on the MS‑365 National Platform Managed Service, a critical national infrastructure that underpins delivery of services by NHS Scotland and the wider public sector.
Responsibilities
* Own and manage the delivery of critical infrastructure services, including on‑premise, private and public cloud solutions with a particular focus on national contracts supplying key digital services to NSS.
* Act as interface with strategic suppliers to manage internal relationships with NHS Scotland and NSS customers consuming digital services through these contracts.
* Actively contribute to a culture of high performance, innovation and continuous improvement.
* Work with SSM peers to develop and implement a target operating model as part of the transformation across the Cloud Engineering and Operations Team.
Education and Experience
* Educated to Degree level (or equivalent) in IT or a relevant discipline.
* Post‑graduate qualification in a specialist area (e.g., ISEB, MCSE or a professional certificate in management) or an equivalent Master’s degree.
* Well‑developed leadership, interpersonal and motivational skills.
* Significant experience working at senior management level within the NHS or Public Sector.
* Experience of working across a complex, politically driven group of stakeholders to reach agreements.
* Demonstrable experience designing, implementing and managing large national digital service offerings and projects.
* Demonstrable experience managing a multi‑vendor portfolio with complex contractual engagements.
General Requirements
* Demonstrable experience of managing a team.
* Demonstrate taking ownership and using initiative.
* Highly developed analytical and judgmental skills.
* Highly developed communication skills; verbal, written and presentational.
Location and Working Pattern
Gyle Square, Edinburgh or Delta House, Glasgow.
Currently hybrid working, Monday to Friday, 37 hours per week.
It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.
Benefits
Our benefits package includes a pension scheme, a comprehensive range of work‑life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.
Inclusion
NSC is an equal opportunities employer and is accredited Disability Confident. We offer a fully accessible and inclusive recruitment service and provide reasonable adjustments upon request. We are committed to staff health and well‑being and offer many learning and development opportunities to support diversity, inclusion and mental health in the workplace. All disabled applicants who meet the minimum criteria will be guaranteed an interview.
Further Information
For an informal discussion on the post, please contact Stephen McSherry, Associate Director, Cloud Engineering and Operations at stephen.mcsherry@nhs.scot.
Closing date for completed applications is Wednesday 14th January 2026.
Further information on NSS is available from: https://www.nss.nhs.scot/
Equal Opportunities Statement
NHS National Services Scotland is an equal opportunities employer and, as a committed participant in the Disability Confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies.
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