Job Title: Customer Service Team Leader – Product Partnerships
Location: Huddersfield
Salary: £30,000 Per Annum - £32,000 Per Annum (DOE) + Bonus
Monday to Friday - 9.00am - 5.30pm
About the Role:
We’re looking for a confident and commercially minded Customer Service Team Leader to join our clients growing Product Partnerships division in Huddersfield. This role sits at the intersection of customer experience and strategic partnerships, ensuring that our customers receive outstanding support while strengthening relationships with key product partners.
You’ll lead a team of customer service advisors, drive performance, and act as a key liaison between internal teams and external partners. If you enjoy improving processes, mentoring people, and working in a fast-paced, collaborative environment, this role offers a strong next step.
Key Responsibilities:
* Lead, coach, and develop a team of customer service advisors to deliver high-quality support
* Act as the main point of contact for product partners, ensuring service levels and expectations are met
* Monitor team performance using KPIs, identifying trends and areas for improvement
* Resolve complex customer and partner issues efficiently and professionally
* Collaborate with product, operations, and partnership teams to improve service delivery
* Implement and refine customer service processes to enhance the overall experience
* Support onboarding of new product partnerships from a service perspective
What We’re Looking For:
* Proven experience in a customer service leadership or supervisory role
* Strong communication skills with the ability to manage both customers and business partners
* Experience working with external partners or in a partnerships-focused environment
* Data-driven mindset with the ability to analyse performance metrics
* Problem-solving skills and a proactive approach to continuous improvement
* Ability to motivate and develop a team in a target-driven environment
How to Apply
If you’re ready to take ownership of a high-impact role and help shape the future of customer experience within product partnerships, we’d love to hear from you. Apply today with your CV and a short cover note outlining your experience.