Solar Design Manager About Us: When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to emp ower our customers' homes and lives. Zuno offers A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties. A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers. Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression. Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products. Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved. Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group Job Overview: As the Manager of the Solar Design Team, you will be responsible for the quality output of the Solar Technical Team ensuring that our installers can attend with the correct designs, and the right materials to install Solar PV and Battery Storage system, taking into consideration all the current industry standards such as MCS/Building Regulations and manufacturers guidelines. You will also play a key role in the delivery of Technical Design training an ongoing coaching of our partners sales teams, ensuring we align to a right first approach. Key Responsibilities: This will be an office-based role where you will deliver customer service excellence Manage the process that ensures our customers receive accurate advice that is relevant to their circumstances. Responsibility for reviewing products that customers order for their suitability and discussing any issues prior to materials being ordered/dispatched Managing issues as they are highlighted by installing engineers and/or customers before/during completion of work undertaken by Zuno. Advising engineers on best technical practice and customer service issues as required Recognising and highlighting abnormal problems or issues that are (or likely to cause) significant problems with either customers or engineers. Maintaining clear and accurate job records Communicating clearly with customers, engineers and other employees Creating and delivering technical and design training to the sales teams of our partners. Any other duties which may be required from time to time by the Management Team and Board of Directors, in the course of your employment with Zuno Qualifications & Skills: Desired: Bachelors or Master’s degree in electrical engineering, Renewable Energy or a similar field. Proven experience in solar PV and Battery system Design, (minimum 3years in similar environment) Strong knowledge of solar PV technology, electrical systems, and relevant codes and standards. Ability to interpret technical drawings, schematics, and project documentation. Detail-oriented with excellent people management, analytical and problem-solving skills. Expert Knowledge of design tools such as Open Solar/PV Sol Good communication skills, both written and verbal, with the ability to clearly report technical findings. Benefits: We have a great culture at Zuno, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within. Your benefits include 30 days of annual leave (plus bank holidays) Free tea, coffee, fruit, and breakfast Modern offices Social events Ongoing training and development opportunities Enhanced Family Friendly Benefits Private medical cover* Company pension Death in service benefit* * After probationary period