Overview
In this pivotal role, you'll be the driving force behind our mission to cultivate and nurture a portfolio of lucrative clientele. Using effective telephony-based Account Management techniques, you'll build strong relationships with our customers, ensuring their needs are met while driving profitability for our organisation. Join us in maximising customer satisfaction and business success through proactive and strategic account management.
Responsibilities
* Build and manage relationships with customers using telephony-based account management techniques.
* Ensure customer needs are met while driving profitability for the organisation.
* Proactively identify opportunities to maximise customer satisfaction and business success.
* Collaborate with internal teams to address customer requirements and proposals.
* Analyse data to inform customer propositions and resolve anomalies quickly.
Requirements
* A good track record of working in a sales and account management environment
* Good negotiation and influencing skills
* Good communication skills, written and verbal
* Proficient user of Microsoft Office applications
* Commercial approach when making decisions
* Good problem-solving and numerical skills
* Able to work as a team and individually
* Ability to analyse and review large data sets quickly and effectively—quickly establishing any anomalies and the best proposition for the customer
Benefits
* Salary: Up to £26,000 per annum plus commission
* Holidays: 25 days + bank holidays + your birthday off
* Remote and flexible working
* Gym contribution
* Long service awards
* Private Medical Insurance
* Enhanced paternity/maternity leave
* Simply Health
* Challenging work and development
* Inclusion and Belonging: We believe that diversity is at the heart of who we are and strive to create an environment where everyone feels respected, valued, and empowered to bring their whole selves to work.
Culture
Our culture is designed to bring out the best in our people. If this sounds like the kind of business where you're ready to take the next step, we look forward to hearing from you!
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