£34k-£37k per annum
Monday Thursday 8am4:30pm / Friday 8am1pm
Wrexham
Our client based in Wrexham are looking for a talented and experienced Senior IT Technician to become a key member of our clients dynamic IT team.In this pivotal role, you will provide expert technical support, oversee critical IT infrastructure, and mentor the junior member of the team to ensure seamless operations.To be successful, you will bring deep expertise in systems administration, network management, and end-user support, paired with a proactive mindset and a passion for continuous improvement.
Performance Objectives
Provide tier 2 and 3 technical support for hardware, software, and network issues.
Install, configure, and maintain servers, workstations, and network equipment.
Monitor system performance and ensure high availability and reliability of IT services.
Participate in IT projects, including system upgrades, migrations, and deployments.
Maintain and update documentation for systems, processes, and procedures.
Ensure data security and compliance with internal policies and external regulations.
Mentor junior technicians and provide technical guidance to the support team.
Manage and troubleshoot backup systems.
Stay current with emerging technologies and recommend improvements.
Person Specification
5+ years of experience in IT support or systems administration.
Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified: Azure Administrator, Cisco CCNA, ITIL Foundation) are a plus
Strong analytical, troubleshooting, and communication skills.
Experience in the manufacturing industry and with SAP ERP is advantageous.
Bachelors degree in information technology, Computer Science, or related field or equivalent experience.
Technical Skills
Operating Systems: Windows Server (2016/2019/2022), Windows 10/11.
Server Applications: SQL Server.
Networking: TCP/IP, DNS, DHCP, VPN, VLANs, firewalls, routing and switching.
Virtualization & Clustering: Microsoft Hyper-V.
Directory Services: Active Directory, Group Policy.
Email & Collaboration: Microsoft 365, Intune, SharePoint, Teams.
Security Tools: Endpoint protection, MFA.
Backup & Recovery: Veeam, Backup Exec, Windows Backup, cloud-based backup solutions.
Scripting & Automation: PowerShell.
ITSM Tools: ServiceNow.
Hardware: Servers, desktops, laptops, printers, mobile devices, VoIP systems, CCTV.
Benefits
Enhanced holiday package, including company shutdowns.
Long Service Holiday Increases.
Quarterly attendance bonus
Company sick pay 6 months at full pay (subject to qualifying period)
Learning and Development opportunities
Access to My Staff Shop Discount portal on retail, activities, leisure, etc.
Subsidised canteen
Free parking
gap personnel group is committed to the selection, recruitment, and development of the bestpeople, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
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