Concierge Specialist (Itinerary Sales): Velocity Black - UK (Remote)
White Collar Factory (95009), United Kingdom, London, London
Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualise the full potential of their lives. It’s concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualising the full potential of our lives, and impacting the world in a positive way.
About This Role
We are looking for a passionate individual to join our growing Itinerary design team at Velocity Black. The individual should have a background in working with high net worth individuals to provide tailor-made itineraries aligned with client preferences. We are looking for a high-energy, self-motivated individual that is dedicated to elevating the client travel experience to the extraordinary.
What you’ll do
* Create tailor-made end-to-end itineraries including all accommodation, transportation, experiences, and trip concierge.
* Take ownership of all aspects of the member’s trip booking experience from initial request to feedback upon return.
* Providing comprehensive and accurate travel documentation.
* Hit/exceed individual and team targets.
What We Are Looking For
* Excellent knowledge of the luxury travel industry.
* Team-oriented, highly collaborative.
* Excel in a fast-paced and high-pressure environment.
* Attention to detail and highly organised.
* Strong ability to multitask and prioritise.
* Clear and confident communicator.
Where and how you’ll work
This is a permanent, remote position. Please note, to be eligible to apply to this role, you must reside in the UK.
What’s in it for you
* Bring us all this – and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation.
* We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers).
* Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.
Recruitment Process
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
EEO Statement
Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
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