Reception Manager – Malmaison Manchester
Malmaison invites you to apply for the Reception Manager role in its flagship Deansgate hotel, a 70‑bedroom boutique property featuring an 80‑seater bar, a 116‑seat rooftop bar & terrace, and two meeting rooms with seating for up to 12 guests. The position is permanent and offers a competitive salary, generous company's benefits, and opportunities for training and career development.
About the Role
You will be the first and last point of contact for guests, setting the tone for their experience and ensuring every need is met before they leave. You will manage a small front‑of‑house team, assume Duty Manager duties when required, and deliver service that reflects Malmaison’s commitment to celebrity‑level hospitality.
Responsibilities
* Oversee daily front‑of‑house operations, ensuring high service standards and guest satisfaction.
* Lead, develop and coach a reception team, fostering a collaborative and high‑performing environment.
* Manage reservations using Opera and coordinate with housekeeping, dining and executive departments.
* Act as Duty Manager during your designated shifts, handling any guest or operational issues that arise.
* Contribute to continuous improvement initiatives, including sustainability and guest experience enhancements.
Qualifications
* Proven experience in hotel front‑of‑house management, preferably within a boutique or luxury setting.
* Familiarity with the Opera reservation system.
* Strong leadership, communication and problem‑solving skills.
* Ability to thrive under pressure and deliver consistent, top‑level service.
Benefits
* Heavily discounted staff room rates across the Frasers Hospitality portfolio.
* Discounted friends & family room rates.
* 35% off bills at Brasseries & Bistros.
* Fully funded apprenticeship programmes and high‑street discounts.
* Cycle‑to‑work scheme, healthcare cash plans, and referral bonus scheme.
* Wellness and national campaign days, including mental health awareness initiatives.
* Wagestream access for instant pay.
* Complimentary stays on 1st, 3rd and 5th anniversaries.
* Critical illness cover, private medical healthcare and life assurance upon successful completion of probation.
Sustainability Goals
* 100% of electricity from renewable sources.
* Recycle at least 70% of waste generated.
* Use chemical‑free cleaning systems in rooms and public areas.
* Volunteer for sustainable charities twice a year.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
#J-18808-Ljbffr