Aloft Newport on the Levee • Newport, KY, US
Posted a month ago
Description
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
* Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
* Communicate with housekeeping to make sure guest rooms are ready
* Field customer complaints when necessary
* Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
* General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications
* 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
* Has experience answering telephone calls and troubleshooting stressful situations
* Working knowledge of Microsoft Office and reservation management systems
* Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
* High school diploma, GED, or equivalent
$15 per hour
About Aloft Newport on the Levee
Founded in 2005, Rolling Hills Hospitality operates 17 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.
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