Transport Administrator | Green Energy Solutions Salary: 26 - 28k Inclusion IQ is thrilled to partner with our multi-award-winning client, a rapidly expanding leader in the Transport Industry, dedicated to creating Green Energy Solutions in Ireland. This is a fantastic opportunity to join an innovative company at the forefront of driving renewable energy for the future. Our client is a thriving family-run business with over 50 years of successful operations and a strong financial standing. They are committed to fostering a supportive and inclusive working environment and boast a high standard of staff retention, offering ample opportunities for growth and career development within the team. If you're looking to build strong relationships within a dynamic team, this is the place for you! If you're an experienced Transport Administrator looking for an inclusive workplace, apply today! The Role: This role requires a highly professional individual with strong administration skills, exceptional organisational skills, a keen eye for attention to detail, and a customer-focused approach. As a key member of our Transport/Warehouse department, you will be instrumental in ensuring smooth operations. Duties: Logging & managing customer queries: Efficiently handling all daily customer inquiries received via telephone and email, ensuring timely action and resolution. Shipment tracking & issue resolution: Reporting and tracking any issues impacting customer shipments through to full resolution with relevant customer teams. Customer complaint resolution, customer complaints to ensure complete customer satisfaction. Contributing to initiatives that enhance customer experience and operational efficiency. Managing driver & delivery issues, Proactively addressing any challenges that arise during shifts Providing comprehensive administrative support to the Transport / Warehouse department, ensuring correct paperwork and Proof of Delivery (POD) are issued and returned efficiently. You'll gain proven experience with POD processes here. The Person: A minimum of 2 years experience working in a busy, professional administration role. A minimum of 2 years experience dealing with B2B customers. Strong administration & organisational skills are essential. Proven experience with Excel for data management and reporting. Demonstrable experience with Proof of Delivery (POD) processes. The ability to deal tactfully and effectively with a wide variety of people. Strong IT systems experience, including a sound knowledge of Microsoft applications. Benefits: Joining our client means becoming part of a team that truly values its employees. Monday to Friday working hours, promoting a healthy work-life balance. Engaging Company Events to foster team spirit. Valuable Employee Discounts. Additional Annual Leave for each year of service, rewarding your loyalty. Matched employee/employer pension contribution, investing in your future. Life & death in service insurance for peace of mind. Access to Certified Training Courses for continuous career development and growth opportunities. A host of Additional Company Benefits.