Job overview
The divisional PA will provide a full comprehensive administrative service to the Service manager and senior Leadership and manage and co-ordinate the administration in the Secretariat, ensuring the most efficient and effective use of resources. The post holder will have line management responsibility for the admin and clerical staff within the Secretariat, and will be responsible for the coordination of the work and requirements identified, flagging up any issues that may come to light.
The Divisional PA will undertake general office duties including the taking and typing of minutes, reports, other correspondence, actioning any requirements identified within the typing. They will answer and manage calls and be the main point of contact for the Head of Operations / Senior Leadership Team.
The primary duties of a personal assistant to the Head of Operations/Senior Leadership encompass a range of administrative and organisational responsibilities. This role involves managing management’s calendar, scheduling meetings, and coordinating travel arrangements to ensure optimal time management. Additionally, they are responsible for preparing reports, conducting research, and maintaining effective communication with various departments. Furthermore, the position requires a proactive approach to problem-solving and an ability to prioritise tasks efficiently, thereby supporting the operations team in achieving organisational goals.
Main duties of the job
The Support Management Secretary/PA will undertake general office duties including the typing of minutes, reports, other correspondence, actioning any requirements identified within the typing. They will answer and manage calls from patients and their carers / relatives and other health and social care professionals.
The post holder will assist with the coordination of all incidents and complaints within the Directorate assisting in the management of the Team Management Review system maintaining up to date progress records and service actions.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities
Please see attached job description and person specification
Staff benefits
1. Pay Enhancements:
Band
Saturday (midnight to midnight) and any week day after 8pm and before 6am
All time on Sundays and Public Holidays (midnight to midnight)
1
Time plus 47%
Time plus 94%
2
Time plus 41%
Time plus 83%
3
Time plus 35%
Time plus 69%
4 – 9
Time plus 30%
Time plus 60%
2. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
3. Excellent pension
4. Cycle to work scheme
5. Salary sacrifice car scheme
6. Wellbeing programme
7. fuelGenie Fuel Cards (for applicable roles)
Person specification
Education / Qualifications
Essential criteria
8. Level 3 Competency based qualification (NVQ/RSA) or equal demonstrable experience.
Desirable criteria
9. Level 2 Competency based qualification (NVQ/RSA)
Experience
Essential criteria
10. Supervising Staff
11. Working effectively with word processing or equivalent, spreadsheets and databases
12. Minuting of complex meetings.
13. Change management
Desirable criteria
14. A patient administration background.
15. Use of clinical EPR systems
16. Use of office equipment, scanners, fax etc.
Knowledge
Essential criteria
17. Managing an information system.
18. Patient confidentiality
19. The rationale around appraisal and development.
20. Importance of working as part of a team
21. The Data Protection Act.
22. Use of office equipment.
Desirable criteria
23. Use of the PARIS system.
Skills and Abilities
Essential criteria
24. Realability
25. Punctuality
26. Flexibility
27. Excellent time management
28. Ability to prioritise
Desirable criteria
29. Responsibility over own learning and develepment
Employer certification / accreditation badges