Customer Service Team Leader
Annesley | £28,000 – £30,000 DOE
Monday–Thursday: 8:00–17:00 | Friday: 8:00–16:00
Inbound & Outbound Call Centre | Permanent, Full-Time
Logistics Industry
We’re looking for an experienced and driven Customer Service Team Leader to join a busy call centre team in the logistics sector, based in Annesley. You’ll lead a team of four customer service and telesales professionals, ensuring outstanding customer experiences and team performance.
This is a permanent position with structured hours and excellent long-term career progression opportunities into senior management.
Key Responsibilities:
* Manage daily operations across inbound and outbound customer calls
* Lead, motivate, and support a team of 4 to deliver against KPIs and service standards
* Handle escalated queries and customer complaints with confidence and professionalism
* Deliver regular 1:1s, coaching sessions, and team meetings
* Monitor team performance and identify development or improvement opportunities
* Support onboarding and training of new team members
* Work cross-functionally with other departments to resolve customer issues and streamline processes
* Drive a culture of continuous improvement and customer satisfaction
What We’re Looking For:
* Previous experience in a customer service leadership or supervisory role
* Strong communication, coaching, and problem-solving skills
* Calm, organised, and proactive under pressure
* Confident handling complaints and supporting complex customer queries
* Familiarity with CRM/call-handling systems and performance reporting
What We Offer:
* Competitive salary: £28,000 – £30,000 depending on experience
* Clear route to senior management roles in a growing business
* Supportive team culture in a fast-paced environment
* Ongoing training and development
* Structured work week with early Friday finish
Step into leadership and shape the future of customer service in the logistics sector.
Apply now to start your next career chapter.
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