Customer Service Specialist – Banking & Financial Services (Glasgow)
Teleperformance is looking for a Customer Service Specialist to join our banking and financial services team. No previous experience required.
Start Dates
* Salary: £12.85 per hour
* Location: Work From Home
* Shifts: Mon – Sun (Full Time)
* Training: 6 weeks
* Contract: Permanent
* Background Checking:
o Right to Work in the UK
o Criminal Record Check
o Credit Check
o Any other associated checks
Skills Needed
* A professional, polite and courteous telephone manner
* Ability to deliver excellent service with an outgoing nature
* Excellent verbal communication skills
* Good listener capable of conveying empathy, patience and understanding
* Confident and proactive in dealing with difficult situations and conversations
* High levels of accuracy and attention to detail
* Driven to work toward achievable targets
Key Responsibilities
* Provide exceptional and efficient customer service across telephone, email, webchat and social media channels
* Use problem‑solving skills to support customers, resolve queries and create a positive experience
* Ensure all customers are supported in accordance with regulatory requirements that protect them
* Maintain excellent attention to detail
* Be knowledgeable of the client’s processes and products to best support the customer
#J-18808-Ljbffr