Tobe responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).
Please note this will be a 20 hour position working Monday to Friday between 8am & 5.30pm. Please ensure that you have read and meet the criteria prior to submitting your CV
Main duties of the job
* Typing letters, reports and associated documentation as required
* Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
* Managing all enquiries in an effective manner
* Processing calling letters as requested
* Scanning patient related documentation and attaching scanned documents to patient healthcare records
* Inputting data into the patient's healthcare records as necessary
* Processing referrals using the electronic referral system (ERS)
* Processing requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
* Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
* Carrying out system searches as requested
* Maintaining a clean, tidy, effective working area at all times
* Support all clinical staff with general administrative tasks as requested
Job responsibilities
Tobe responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).
Equality, Diversity & Inclusion
Equality, Diversity & Inclusion
A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and our colleagues with dignity and respect.
Qualifications
* Educated to GCSE level or equivalent
* GCSE Mathematics & English (C or above)
* NVQ Level 2 in Health and Social Care
Experience
* Experience of working with the general public
* Experience of working in a health care setting as a medical secretary
* Excellent communication skills (written and oral)
* Strong IT skills, including audio typing
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (Planning & Organising)
* Ability to work as a team member and autonomously
* Good interpersonal skillsProblem solving & analytical skills
* Ability to follow policy and procedure
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
* Flexibility to work outside of core office hours
* Experience of administrative duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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