Are you an experienced Operations Manager ready to take ownership of day-to-day performance across a fast-paced hospitality environment? This role offers the opportunity to lead teams, enhance guest experience, and drive commercial success within a well-established organisation.
Key Responsibilities:
• Oversee daily operations across front-of-house and back-of-house functions
• Ensure consistent delivery of high-quality guest service standards
• Lead, mentor and develop operational teams to maximise performance
• Manage staffing levels, scheduling and workforce planning
• Oversee health, safety and compliance across all operational areas
• Support budgeting, cost control and operational efficiency improvements
• Work closely with senior management to deliver service, revenue and quality targets
• Resolve escalated guest issues and maintain strong customer satisfaction
• Implement process improvements to enhance service flow and productivity
• Coordinate with suppliers, contractors and internal support functions
Skills & Experience:
• Proven operational management experience within the hospitality sector
• Strong leadership skills with the ability to motivate and develop teams
• Excellent organisational and problem-solving capabilities
• Confidence in managing budgets, costs and operational KPIs
• Ability to work in a dynamic, customer-centric environment
• Strong communication skills and a proactive, hands-on approach
What is on Offer:
• Competitive salary and benefits package
• Opportunity to influence operational strategy and service delivery
• A supportive, collaborative working environment
• Clear pathways for career progression