Overview
We are looking for a highly motivated and collaborative ServiceNow Business Analyst with proven experience across ITSM, HR, and CSM modules. This role is part of a dynamic team responsible for delivering a range of enhancements, integrations, and change initiatives. As a Business Analyst, you will work closely with stakeholders to understand their business goals and translate them into clear, actionable requirements, process documentation, and user stories. You will collaborate with Product Owners, Delivery Managers, and Developers to ensure that solutions are developed, tested, and deployed in alignment with business needs. The ideal candidate will bring a strong understanding of both Agile and Waterfall methodologies, with a hands-on approach to delivery and stakeholder engagement. You\'ll play a key role in supporting the successful execution of ServiceNow projects and business-as-usual (BAU) activities throughout the full project lifecycle.
Responsibilities
* Lead the business analysis activities throughout the programme/project lifecycle and all BAU activities.
* Support the standardisation of business analysis ways of working, documentation and key performance indicators. Work closely with the business engagement and delivery colleagues, as well as key stakeholders.
* Support a culture of continuous learning and improvement.
* Lead and facilitate the gathering of business requirements incorporating integration and data elements; design functional solutions which solve business problems and improve the overall employee and customer experience.
* Use different analysis and modelling techniques to map as-is and to-be processes, identifying user and business requirements; follow industry best practices and leverage ServiceNow platform workflow digitisation capabilities.
* Ensure that all project documentation is updated, shared and filed centrally for all project and BAU activities.
* Document functional specifications and user story acceptance criteria as per business requirements.
* Monitor project development as a functional SME, ensuring requirements are delivered to specification and in accordance with project requirements and constraints.
* Support quality assurance and user acceptance testing, acting as a ServiceNow SME and functional expert. Work closely with Product Owners, QA testers, Developers and Delivery Managers.
Qualifications
* Deep knowledge of ServiceNow implementations, business analysis and/or solution consultancy.
* Comprehensive understanding of the ServiceNow Platform capabilities and solution offerings.
* Customer-centric frameworks and approaches e.g., Agile, Design Thinking.
* Has the ability to build and maintain an extensive network of peers and contacts (ServiceNow team, Service Ops, Business stakeholders).
* When necessary, has the confidence to challenge, helping to solve difficult situations whilst maintaining solid internal and external connections.
* Desirable skills/qualifications
* You should have at least 5 years\' ServiceNow Business Analysis or Solution/Technical Consultancy experience. Exposure to large and complex environments. Stakeholder management and effective communication with technical and non-technical teams.
* Desirable Certifications: BCS Foundation Certificate in Business Analysis, Agile Methodologies (Certified Scrum Master), ITIL, ServiceNow Certifications (CSA - ServiceNow Administrator, CIS - ServiceNow Implementation ITSM/HRSD/CSM/ITOM).
Working arrangements
To balance collaboration with flexibility, Asda has a hybrid working model with a minimum 3 days a week in one of our Home Offices. Additional days in the office may be required in certain areas to visit suppliers, stores or depots.
Benefits
* Discretionary company bonus
* Company pension up to 7% matched
* Company Car allowance of £5,700
* 15% colleague discount in store and online
* Free access to wellbeing services and employee assistance programs
* Asda Allies Inclusion Networks
* Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and fertility support
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.
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