MAIN TASKS You'll be a vital part of the support team dealing with invoicing and product support requests and will be a key point of contact for customers and field service engineers on a wide range of administrative requests. You'll be responsible for updating CRM records and ensuring that customer invoices are actioned within SLA's and be committed to delivering exceptional customer service. You'll ensure that the internal quality processes are adhered to and contribute to process optimisation. PROFILE Do you have experience working within a customer service environment? Do you have experience of providing technical/aftersales support? Are you driven by providing the best possible service to customers? If so, this role could be a great fit for you WHAT WE OFFER At Geberit, we want you to feel supported, both mentally and physically, which is why we feel it's important to invest in initiatives to provide you with a range of benefits. A summary of our benefits can be found here: Benefits at Geberit Full details and rules of each scheme are in place and will be available upon employment. If you have any questions about our benefits during your recruitment process, please feel free to ask. CONTACT Laura Hitchcox laura.hitchcoxgeberit.com