Sodexo believes that government agencies should foster an environment of respect,operating with efficiency and effectiveness to promote productivity. We prioritize employee well-being and play a vital role in fostering stronger communities.
We are now seeking a Full-TimeGeneral Service Managerwith experience in both soft and hard facilities managementto join our team at HMRC India Building, Water Street, Liverpool.You will manage a range of FM services, including overseeing the hard FM engineering platform as well as soft service such as cleaning, reception, and catering, ensuring they meet or exceed KPIs and SLAs. You'll also drive operational improvements, support contract growth, and maintain strict budgetary control.
What you’ll do:
* Ensure delivery against SLAs, KPIs, and contractual standards
* Drive service development, compliance, and continuous improvement
* Lead, support, and develop a team of FM professionals
* Promote a culture of safety, quality, and employee engagement
* Collaborate with internal departments and client stakeholders
What you bring:
* Proven experience in FM leadership
* 2 - 3 years in hard/soft management
* Strong people management and HR capabilities
* Sound knowledge of Health & Food Safety regulations
* Excellent communication, planning, and problem-solving skills
* Proficient in Microsoft Office
* Confident decision-maker with attention to detail
* Driving licence is required
* IOSH Managing Safely (or equivalent)
* CIEH Level 3 in Food Safety (or higher)
* IWFM
What we offer:
Working with Sodexo is more than a job; it’s a chance tobe part of something greater.You’ll belong in a company and team that values you foryou;you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
* Employee Assistance Programme for personal, legal, and financial advice
* 24/7 virtual GP & lifestyle rewards
* Discounts for you & family
* Financial tools & retirement plan
Ready to be part of something greater? Apply today!
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