Job Description:
MSK Team Manager
Five days per week on site – Milton Keynes, MK7 7PB
Permanent
Salary – £37,000 + excellent benefits
40 hours per week
We make health happen.
Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
Role Overview
The MSK Team Manager will provide operational management to a team of MSK Therapists and Physicians, working collaboratively with other members of the management and leadership team to ensure provision of high standards of clinical practice and customer service, while contributing to the achievement of key strategic objectives.
You’ll help us make health happen by:
1. Providing operational line management to the MSK clinicians within your centre, ensuring staff feel sufficiently supported to complete their roles.
2. Working with the Centre Manager to drive customer improvement plans within the MSK service line.
3. Encouraging learning and development in your MSK team, including CPD and training according to individual development needs and aspirations.
4. Mentoring and discussing operational performance with your MSK team as individuals.
5. Managing the self-employed MSK clinicians within your centre, assisting with diary management, invoicing, etc.
6. Ensuring compliance by the MSK clinicians with all clinical and performance policies, procedures and protocols issued by Bupa. Manage poor performance, liaising with the relevant parties where appropriate.
7. Having a thorough understanding of overall Bupa and MSK financial targets and support the Centre Manager to achieve these.
8. Effectively managing the clinician diaries to ensure maximum utilisation.
Key Skills / Qualifications needed for this role:
9. Experience in leadership/mentorship/ relationship management - essential
10. Ability to work well in and lead a team
11. High standard of communication and interpersonal skills
12. Excellent organisational skills
13. Strong motivating, influencing and negotiation skills
14. Strong persuasive and credible authority
15. Excellent planning, time management and prioritisation skills
16. Confident decision-making skills
17. IT proficient
18. Ability to work at pace and be agile
19. Adaptability during times of growth and strategic change
20. Strong personal and professional drive
21. Solution focussed attitude
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
22. Bupa health insurance as a benefit in kind
23. An enhanced pension plan and life insurance
24. Annual Health Services Bonus Scheme
25. Support with travel costs via a season ticket loan or cycle2work
26. Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.