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About JD Sports
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with over 60,000 colleagues and more than 3,400 stores across several retail fascias in over 30 markets worldwide.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to grow both in the UK and internationally.
Our Vision
We aim to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we focus on being a people-led, innovative, and customer-focused organization that delivers operational excellence and explores new growth opportunities.
Role Overview
In this role, you will assist the Store Manager in the daily operations of the store. You will take ownership of various duties, ensure KPIs are met, and motivate the team to drive sales, deliver exceptional customer service, and uphold business standards, especially in the Manager's absence.
Key Responsibilities
1. Provide considerate and responsible service to customers throughout their visit.
2. Handle inquiries and complaints professionally, resolving issues promptly.
3. Maintain personal appearance and dress standards in line with company guidelines.
4. Understand and utilize the Customer Service measuring program and Customer Satisfaction Surveys.
5. Achieve and aim to exceed sales targets.
6. Interpret relevant Oracle reports effectively.
7. Use in-store devices to enhance team performance.
8. Analyze store dashboard metrics like Footfall, ATV, and Conversion rates.
9. Engage customers using visual techniques to encourage purchases.
10. Ensure weekly briefs are completed and actioned.
11. Price merchandise correctly, update prices as needed, and display POS effectively.
12. Keep stock displays clean and presentable.
Training & Development
1. Develop internal staff and promote within the group.
2. Monitor staff progress via the Training and Development platform and e-assessments.
3. Assist with recruitment, inductions, and staff training.
4. Prioritize management development through the Trainee Management Academy.
Skills, Experience & Knowledge
1. Strong verbal and written communication skills.
2. Proficiency in Microsoft Outlook, Word, and Excel.
Employee Benefits
* Discretionary Bonus Scheme
* Staff Discount on JD Group and other brands
* Pension Scheme
* Personal development opportunities
Due to high application volumes, if you do not hear back within two weeks, please consider your application unsuccessful. Selected candidates will be contacted for an initial meeting, followed by an interview with the hiring manager.
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