Job Role Service Delivery Co-Ordinator Location: Head Office Warrenpoint Working Hours: 40 hours Responsible: Contract Manager JOB DESCRIPTION JOB SUMMARY Managing and coordinating planned preventative maintenance of an existing contract. the role will work closely with our client. The ideal candidate will be flexible, responsive to client needs and build a mutual trust relationship by partnering with our clients to deliver long term contracts. MAIN DUTIES AND RESPONSIBILITIES Develop and implement effective site-specific reactive maintenance, planned preventative maintenance and life cycle replacement programmes to ensure the Asset meets the required statutory legislation and service standards. Oversee and support improvements to service delivery performance, collation and provision of all required reporting, contract administration Participate in the preparation and development of site-specific life cycle replacement programmes deriving from PPM reports. Manage all employed labour on site. Manage all sub-contractors and service providers. Adhere to management systems and procedures in order to facilitate the smooth running of the contract. Manage/interface with clients Helpdesk facility. Effectively and pro-actively liaise with the Client and end users to ensure effective communication lines and a good working relationship is maintained. Ensure the timely supply of site management information as and when required. Monitor expenditure against budget and production of monthly cost reports. Maintain contractual performance against KPIs Acting in a pro-active and professional manner with the ability to solve problems and think on your feet. Health & Safety: Adhere to all health & safety regulations and company policy at all times Report any accidents or issues regarding health & safety appropriately Ensure all Risk Assessments & safe systems of work are read, understood, signed and followed Observe & follow all manual handling practices QUALIFICATIONS AND EXPERIENCE Required Qualifications At least 3 years experience of coordinating multi -disciplinary teams on a hard Facilities management contract with an annual turnover greater than £500k. Full UK Driving License IT skills are required with experience of using scheduling software for management of resources. Demonstrable knowledge of heating systems is desirable Attributes/Skills Be capable of working on own initiative Ability to work methodically and with attention to detail Good communication skills Have a good timekeeping and attendance record Have excellent organisational skills Demonstrate a flexible attitude towards assigned tasks Be reliable & committed Have ability to work to deadlines Participate in overtime when required Have ability to take on new skills Have excellent numerical skills Have a positive approach to continuous improvement processes and techniques Note: As part of our recruitment process an Access NI disclosure will be required. The role may also require the successful candidate to undertake work specific training on the job or externally No Job Description can cover every issue that may arise within the post at various times and the post holder is expected to carry out other duties from time to time which are broadly consistent with those in this Job Description.