LOCATION: Office based at 5B Churchill Way, Chapeltown, Sheffield S35 2PY
HOURS: 37.5 hours per week, Monday to Friday
About the role
Hickton Quality Control is the UK’s largest provider of Clerk of Works services and we are looking for an experienced candidate to manage our head office team whilst overseeing quality assurance across business operations. Based within our Head Office in South Yorkshire, this role is ideal for someone with strong organisational skills and a passion for driving continuous improvement.
Key Responsibilities
Office Management
* Manage day-to-day office operations, facilities, and administrative support.
* Ensure smooth coordination between departments and maintain operational efficiency.
* Manage, support and provide an escalation point where appropriate for the head office team.
* Monitor team performance, capacity planning, and skills development.
* Support HR processes including onboarding and training coordination.
Quality Assurance
* Implement existing QA processes across operational workflows and seek improvements where necessary.
* Conduct regular internal audits and drive corrective actions.
* Be an advocate for maintaining quality and standards across our service delivery in all forms of communication and technical output.
* Assist with maintaining ISO 9001 & ISO 14001 accreditation.
Skills & Qualifications
* Proven experience in office management.
* Strong understanding of technical project environments.
* Excellent communication skills and attention to detail.
* Knowledge of QA frameworks (e.g. ISO standards).
* Experience in the construction sector.
* QA certification or training.
This job description only contains the main duties relating to this post and does not describe in detail all the duties required to carry them out, and there will be an expectation that the post holder will carry out other duties that reasonably fall within the general nature of the level of responsibility of the post. The responsibilities contained within this job description are subject to annual review and may need to be adjusted in line with service developments.
ICA Group comprises of several businesses. Group structure continues our ambition to be a leading multi-disciplinary provider of quality inspection and consultancy services in the construction sector. Being part of the Group means that there is a coordinated approach to Commercial Business, Marketing, Resourcing, Finance, Business Support, Operations and Corporate Governance, to provide technical excellence and exceptional service to our clients. This provides greater opportunities to work for a larger Group of companies, giving you continuous growth in your own personal development plans and careers.
We employ people who embrace and deliver our core Group values: Embracing Quality, Exceptional Service, Integrity, Development, Teamwork.
If this sounds like a team that you would like to be part of, in return we will provide the following:
* Enhanced employer pension contributions
* Continuous personal development (CPD) opportunities
* Online training platform
* Enhanced parental leave
* Fostering friendly policy
* Long term sick pay
* Health cover & Life Insurance
* Electric vehicle salary sacrifice scheme
* A friendly and professional working environment with an ‘open door’ ethos.
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