Head of Customer Experience
Are you passionate about customer experiences and delivering high-quality housing & support services?
We are seeking a dedicated and dynamic Head of Customer Experience to lead the delivery of our Customer Experience approach across our housing & support services.
Key Responsibilities:
• Lead the neighbourhood management, income collection, anti-social behaviour, extra care, and supported housing services to ensure all customers receive exceptional service.
• Ensure compliance with the Regulator of Social Housing (RSH) regulatory framework.
• Develop and implement tailored services to meet the diverse and changing needs of our customer base.
• Lead a team focused on achieving equitable outcomes for every customer interaction.
What We’re Looking For:
• Proven leadership experience in housing management.
• Strong understanding of the regulatory framework governing social housing.
• Exceptional communication and interpersonal skills.
• A commitment to providing high-quality, customer-focused services.
Join Us:
If you are ready to make a significant impact on the lives of our customers and lead a team dedicated to excellence, we want to hear from you!
To Apply:
Please submit your CV and a supporting statement outlining your suitability for the role. Find out further details by visiting our careers pages Broadacres
• CLOSING DATE: 5pm on 19 September 2025
• INTERVIEWS: Week Commencing 29 September
We look forward to welcoming you to our team!
Would you like to speak to a member of our team?
Just submit your details and we will be in touch shortly.
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